Delivery

Standard delivery is £4.99 with FREE delivery on all orders over £50. 

All products are packaged and sent within 3 working days and couriered by DPD with next-day delivery.  I will let you know when your plant is on it’s way so you can track it!  The £4.99 charge is Mainland UK only – please email for shipping costs elsewhere.

Going Green:  All of my packaging is recyclable or reused, plants are wrapped in corrugated cardboard for protection and their pots wrapped in a compostable bag – just pop it in your food waste caddy or compost heap afterwards!  If you do spy any sneaky plastic in your order (bubble wrap, air packs etc.) rest assured they’re re-used from orders I’ve received – feel free to keep reusing!  All deliveries are carbon offset too, so you can enjoy your plant, guilt free!

If you need your plant more urgently, please contact me at gemma@irisandco.com to see if I can offer Express Delivery for your choice.

Returns & Refunds

As a small business, customer satisfaction is the most important thing to me.  As carefully as I pack your order, there is a small chance your items could be damaged during transit.

If soil has been displaced or a few leaves are damaged, give them a trim and your plant should be right as rain in a week or two.  If more severe damage has occurred in transit, please email me within 24 hours with photographs and I’ll be happy to support.

In order to process the refund or re-sending of any damaged item, I will need photographs of the photographic evidence of the item(s) claimed for clearly showing damage to external packaging, internal packaging, parcel label on item and damage to the item, within 7 days.  Without this information and photographs, I will be unable to process your refund or send out replacement products.

I’m sure you’ll fall in love at first sight but if you change your mind, please send back your plant in resalable condition within 14 days, return fees may apply.